Privacy Policy

Information We Collect

We collect information that you voluntarily provide when you use the forms on this website. This includes:

• Your name, phone number, and email address (lead quote form and job application form)
• Your postal code, which we use to confirm service availability and estimate travel (lead quote form)
• A description of the work you need done or the services you're interested in (lead quote form)
• Optional project photos you upload to help us assess the job (lead quote form)
• Employment history, trade skills, certifications, work-area preferences, and languages spoken (job application form)

How We Use Your Information

We use the information you submit to:

• Respond to your quote request or job application and contact you about the work or role
• Assess the scope of your project, provide an estimate, and schedule service
• Coordinate the licensed trades and team members needed for your project
• Maintain records of our communications and the work performed at your property
• Improve our website, services, and hiring process

How We Share Your Information

We do not sell your personal information. We share it only as necessary to provide our services:

• With the licensed tradespeople, subcontractors, and team members assigned to your project so they can perform or coordinate the work
• With our customer relationship management (CRM) platform, which stores your contact details, project description, and submitted photos so we can manage your request and communicate with you
• With analytics and advertising platforms (such as Google Analytics and Google Ads) in a aggregated or hashed form to measure website performance and ad effectiveness — we do not share your raw, unhashed contact details with these platforms for advertising purposes
• When required by law, court order, or to protect our rights, property, or safety

Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to understand how visitors use the site and to measure marketing performance. These include:

• Analytics cookies (Google Analytics) that record page views, session duration, and general visitor behaviour
• Advertising cookies (Google Ads) that help us measure which ad campaigns lead to form submissions, using hashed contact data for enhanced conversions
• Our CRM's external tracking script, which captures page views and visitor sessions so we can see website activity within our business dashboard

You can disable cookies in your browser settings at any time. Doing so may limit some website functionality but will not prevent you from submitting a form or contacting us by phone.

Data Retention

We retain the information you submit for as long as needed to respond to your request, perform the work, and maintain business records. Lead and customer records are kept in our CRM for the duration of our business relationship and afterward as needed for accounting, guarantee, and legal purposes. Job application records are retained for the period required to evaluate your application and meet any applicable employment-record obligations.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, or disclosure. Our CRM platform and the third-party services we use employ industry-standard security practices. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make such a request, or to ask that we stop using your information for marketing or hiring purposes, contact us using the details below. We will respond in accordance with applicable privacy laws.

Third-Party Links

This website may contain links to third-party websites or services (such as our CRM, Google, and social platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information to them.

Children's Privacy

Our services are intended for homeowners and job applicants who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Handyman Network Calgary — Calgary
• Phone: 587-330-2344